{"id":171,"date":"2011-11-01T17:10:06","date_gmt":"2011-11-01T23:10:06","guid":{"rendered":"http:\/\/bubblemedia2.wpengine.com\/?p=171"},"modified":"2013-09-04T19:08:47","modified_gmt":"2013-09-05T01:08:47","slug":"you-look-familiar-but-i-forgot-your-name","status":"publish","type":"post","link":"https:\/\/bubblelife.advicelocal.com\/?p=171","title":{"rendered":"You Look Familiar, But I’ve Forgotten Your Name"},"content":{"rendered":"

People forget birthdays, anniversaries, names and meetings. The list goes on. So, why should someone remember your business? Just because you provide a good product or service at a good price with excellent staff doesn\u2019t mean customers will be back. But, it may not be intentional; chances are they just forgot.<\/p>\n

To keep from becoming like a close relative\u2019s forgotten birthday, a business needs to stay in front of previous customers. At BubbleLife, we consider this step part of the Engagement process. Engaging a customer isn\u2019t just answering the phone on their first call, its also maintaining the relationship over a long period of time.<\/p>\n

To engage, businesses need a way to stay in contact. Everyone has a phone, but few like getting solicitation calls. This leaves the four primary online ways of:<\/p>\n

    \n
  1. Email<\/li>\n
  2. Facebook<\/li>\n
  3. Twitter<\/li>\n
  4. LinkedIn<\/li>\n<\/ol>\n

    As a part of every visit, a business needs to find the best way to reach a customer for continued engagement. Email is the best way because it puts a business in control of future contact and provides a high likelihood of reaching that customer in the future. The social media methods work too, but a business must rely on a customer accepting an invite or \u201cliking\u201d your business after they have left.<\/p>\n

    Letting a customer leave your business without and email address or social media connection is a sure way to put your business on the path to being forgotten.<\/p>\n","protected":false},"excerpt":{"rendered":"

    People forget birthdays, anniversaries, names and meetings. The list goes on. So, why should someone remember your business? Just because you provide a good product or service at a good price with excellent staff doesn\u2019t mean customers will be back. But, it may not be intentional; chances are they just forgot. To keep from becoming […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-171","post","type-post","status-publish","format-standard","hentry","category-branding"],"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/posts\/171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=171"}],"version-history":[{"count":0,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/posts\/171\/revisions"}],"wp:attachment":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}