{"id":181,"date":"2012-07-18T17:20:21","date_gmt":"2012-07-18T23:20:21","guid":{"rendered":"http:\/\/bubblemedia2.wpengine.com\/?p=181"},"modified":"2013-09-04T10:21:26","modified_gmt":"2013-09-04T16:21:26","slug":"unhappy-customers","status":"publish","type":"post","link":"https:\/\/bubblelife.advicelocal.com\/?p=181","title":{"rendered":"Unhappy Customers Never Go Away"},"content":{"rendered":"<p>A few years ago when a customer had a bad experience they told their friends and the story typically ended there. The cost to the business was the loss of one customer and a few of his or her friends. For businesses with a large number of customers, the loss of a few customers was just part of the cost of doing business. But the Internet is forcing every business, both large and small, to completely rethink their procedures for handling a dissatisfied customer.<\/p>\n<p>On the Internet an unhappy customer can:<\/p>\n<ul>\n<li>Post a bad review on Yelp, a frequent source for business reviews for\u00a0<span style=\"text-decoration: underline;\">many potential customers<\/span><\/li>\n<li>Post a negative comment on Facebook telling\u00a0<span style=\"text-decoration: underline;\">all of their friends and family<\/span><\/li>\n<li>Post a negative comment on Twitter\u00a0<span style=\"text-decoration: underline;\">linking your company name to the bad experience<\/span><\/li>\n<li>Post a bad review on Google Places, a frequent search result for\u00a0<span style=\"text-decoration: underline;\">people searching online for your business<\/span><\/li>\n<\/ul>\n<p>On the Internet,\u00a0one bad experience now potentially affects business with hundreds and potentially thousands of customers. So what does a business do when they are faced with an unhappy customer? The simple answer is to try to make it right either through a sincere apology, a discount or a refund. The costs of a liberal resolution policy will be far less than the cost of Internet damage control.<\/p>\n<p><strong>Want Your Business to Excel with Customers?<\/strong><\/p>\n<p>If you are interested in turning your customers into a loyal and returning crowd, give us a call.\u00a0 Our affordable and sales-focused solutions are ideal for maximizing results and minimizing costs. We promise we&#8217;ll make it easy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few years ago when a customer had a bad experience they told their friends and the story typically ended there. The cost to the business was the loss of one customer and a few of his or her friends. For businesses with a large number of customers, the loss of a few customers was [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,16],"tags":[],"class_list":["post-181","post","type-post","status-publish","format-standard","hentry","category-online-directories","category-socialmedia"],"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/posts\/181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=181"}],"version-history":[{"count":0,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=\/wp\/v2\/posts\/181\/revisions"}],"wp:attachment":[{"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=181"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bubblelife.advicelocal.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}